Junior Support Administrator

Clenergy is the leader in solar mounting systems in Australia and growing bigger every day. With head office based in China and other offices around the world, we are a team of passionate people who help each other to achieve what we do best – spreading solar systems all over Australia. We have a great opportunity to add more people with a position opening in our Technical Team.
Led by a smart and talented engineer and manager, the Technical department is at the forefront of innovation, product development and managing amazing projects. Beyond a stimulating work environment, we offer team activities, get-together and most importantly support throughout your time with us. Come get some strong foundational experience at the start of your career by joining us!
The successful candidate will be fully trained by our technical team and will benefit from a supportive and diverse company culture. Based full time on site in our Clayton office.

Job Description

• Managing the support helpdesk on solar mounting system enquiries
• Identifying and fulfilling customer needs to achieve satisfaction
• Assisting the Technical engineers in preparation of proposals, estimates and management of customers’ projects
• Assisting the Technical engineers with document quality control
• Assisting sales account managers and marketing team with technical support
• Assistance with, and presence at trade shows and customer events
• Gathering customer feedback and keeping record of customer interactions

Position requirements

• Interest in renewable energy highly desirable
• Customer service focus
• Strong interpersonal skills, computer skills and a technical mindset
• Candidates must be self-starting, self-managed, able to manage their own deadlines, KPI’s.
• Candidates must have full working rights in Australia.

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