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Privacy Policy

 

This Privacy Policy describes how Clenergy (Xiamen) Technology Co., Ltd. (“Clenergy,” “us” or “we”) collects and uses the information you provide us with on clenergy.com (the “Website”). By accessing the Website or utilizing our services, you signify that you agree with the terms of this Privacy Policy as well as the terms of our Terms of use.

What we collect

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out enquiry forms.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, title, e-mail address, mailing address, phone number. You may, however, visit our site anonymously but you will be unable to access some areas that required a registered account.

How we collect

If you request a quote for the installation of solar/PV system, we will ask you to give us Personal Information (such as your name, email address, mailing address and phone number) as well as the name of your utility company, certain information about your home and its orientation, and your average electricity usage so that we may prepare a personalized quote for your home.

We may also collect information from you in other ways, such as when you correspond with us. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.

When you participate in one of our surveys, we may collect additional profile information.

When you post messages on the conversations section of our Site, the information contained in your posting will be stored on our servers; if you send the message to a specific party, that party will be able to see it.

When you post messages on our support Site for technical questions, your posting will be stored on our servers and, with your consent, such posting will be public. We may also collect Personal Information, such as at other points in our Site that state that Personal Information is being collected.

What we do with the information we gather

Clenergy uses the Personal Information you provide to:

  • create and maintain your accounts
  • answer your questions
  • send you information
  • research solar use and uptake
  • send you newsletters
  • seek your input on related issues

We also use this personal information to provide you with information related to your account and the products or services we provide to you, to better understand your needs and interests, to improve our service, and to personalize communications.

Our commitment to security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Disclose information to third party

We may share some or all of your Personal Information with our subsidiaries, joint ventures, or other companies under a common control (“Affiliates“), in which case we will require our Affiliates to honour this Privacy Policy. If another company acquires our company, business, or our assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Regardless of any choices you make regarding your Personal Information, we may disclose Personal Information if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Company; (c) to protect or defend the rights or property of Company or users of the Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or Terms of Use.

Links to other website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your consent

By using our site, you consent to our online Privacy Policy.

Policy changes

If we decide to change our Privacy Policy, we will post those changes on this page.

Contacting us

We welcomes your comments or questions regarding this Privacy Policy. Please contact us at the following:
Clenergy (Xiamen) Technology Co., Ltd.
999-1009 Min'an Rd,
Huoju Hi-tech Ind. Dev. Zone,
Xiang'an District 361101,
Xiamen, Fujian, China
Phone: +86 592 3110088